r/fireTV • u/threepiecezoot • 11h ago
FireTV cannot discover or connect to Wi-Fi. Have tried everything I can think of.
[edited] I have obviously tried pressing the ‘enable network’ button. It does not change anything.
[edit 2] spoke to customer services (for over an hour) and she said this is a rare issue as she couldn’t find anyone else who’d raised it loll. she’s raised a ticket to see if there’s a chance we can get the device replaced. apparently she couldn’t raise one to try and get it fixed because in order to do this the team needed information they could only get access to if the device was connected to the internet. great stuff.
My TCL FireTV (just over two years old) has seemingly lost the ability to connect to or even discover any Wi-Fi networks.
The issue started a few weeks ago when the TV would seemingly randomly disconnect and the home menu would display only live channels. This would only last for a second or so until it went back to normal, but over time the periods of disconnection got longer.
We thought initially it was a Wi-Fi issue - we recently changed providers, but the issue has remained consistent before and after the change. Both routers also worked perfectly well with every other device in the house.
It is at the point where I have been sat here for two hours unable to connect. All previously connected Wi-Fi networks display as ‘out of range’ when trying to connect to them (despite them being very much on and about six feet away) and no networks appear at all when scanning. Now, in fact, the ‘Network’ section does not even contain an option to scan for Wi-Fi anymore, and is stuck with three options. The top one is unselectable, the second does nothing, and the third just prompts me to restart the tv. (photo attached)
At this point I have tried:
- restarting the FireTV
- trying to enter the router’s details manually (before this option disappeared)
- trying to connect via the WPS button (before this option also disappeared)
- unplugging and restarting the tv, the router, and both together
- unmerging the 2.4GHz and 5GHz networks
- total factory reset (this worked for a couple of days, but the issue has quickly reappeared)
If anyone has ANYTHING that could help it would be greatly appreciated. I seem to have exhausted all the online advice, including Amazon’s. Is this recoverable or am I just screwed? (or stupid?)